null Skip to main content

FAQ's

FAQ

 

How do your boots fit?

  • The Fit:
    These shoes are handmade, that means that in the beginning the leather will be a little stiff, and possibly tight on the sides of your foot, that is a good thing! Within a week or so of wearing these boots the leather is going to meld to the shape of your foot.  You want it to be a little snug in the beginning so that it can wear in just right.  The wear in period on these isn't very long either, a week of everyday wear will have them hugging your feet like your favorite pair of beat up boots.  

  • Half Sizes:
    We have essentially made these boots to be half size inclusive, what does that mean? We go off of european sizing, a men's 10 for instance is more of a 43-44 for us, the exact conversion varies depending upon who you ask, so we designed our soles to be cut to median sizes that have the ability of accommodating both even sizes and half sizes comfortably. The leathers ability to take the shape of your foot is what makes this possible. If you're skeptical about the fit, you can always buy them and as long as you don't wear them outside (and the inner isn't discolored from obvious wear), return them if the fit isn't right.

  • Understand, these are traditional handmade boots, they are not modern footwear, you will need to break them in, but once you do they'll be your new best friend. 

 

Can I see photos of all your stones so I can pick one?

  • We work with a lot of stones and keep many on hand at any given time

  • We do not offer photos of our current stock, instead we guarantee a quality stone with a certain amount of natural variance

  • If you would like a certain variant within a stone category, for instance a blue toned labradorite, we will try and accommodate you as much as possible, however we do not guarantee that we will be able to fulfill your request, nor will we send you photos of different options. 

 

I need help on deciding on my leather colors, can you help me?

  • First, view the gallery on our customs page. We have many examples and color ways listed. This will help you visualize your options. 

  • If you are still undecided, email us your top 3 choices and we will be happy to help you decide!

 

Is your leather ethically sourced?

  • Our leather comes from small farms in Northern Guatemala where agriculture has a substantially lower impact on the environment  and animal husbandry is more responsible and less industrialized. 

  • Our leather never comes from factory farms or leather mills, it always a by-product of meat production.

  • We use and reuse leather as often as possible to make the most of our hides, even including the brands in our bags.

 

 

I am leaving town and need my order fast, can I get my custom order in a week?

  • We will do our best to make sure your order reaches you in time, but we can not guarantee that your custom order will make it on time. 

  • We do not recommend counting on tight timelines.

 

Do you accept payment plans?

  • All sales must be paid in full

 

I changed my mind after I placed an order, can I alter it?

  • Once a custom order has been placed it cannot be changed or altered.

 

Can you make me a gun holster?

  • At this time we do not make gun specific holsters, however the Oriente style very comfortably fits a small pistol in the inner open pocket.

 

I have some really cool ideas can we collaborate?

  • We are currently experiencing a high production demand and are mostly unable to do other projects

  • We occasionally find time and availability, however it is rare.

 

I have thousands of amazing followers that love my content, can I have a free bag in exchange for promoting your brand, like a brand ambassador?

  • Sponsorships will only be considered with a thorough offer of proposed deliverables and documented prior history of ambassadorship with data backed analytics. 

  • If you have a popular page we may be interested in paying you to model our items and post them, which may overlap with a purchase from us.