Shipping & Returns
Shipping
We hand-pack and ship every order with care.
Domestic Shipping (United States)
- Standard shipping: $12 flat rate via USPS or UPS
- Tracking number provided once your order ships
- In-stock items typically ship within 1-3 business days
- Custom and made-to-order items: 4-6 week lead time before shipping
International Shipping
- $35 flat rate to all eligible countries
- Customer is responsible for any customs duties or taxes upon delivery
- Delivery times vary by destination, typically 7-21 business days after shipment
Lead Time on Custom Orders
All custom and made-to-order pieces are crafted by hand and require 4-6 weeks of production time before shipping. You'll receive an update when production starts and another when your order ships.
Returns & Exchanges
In-Stock Items
- 14-day return window from delivery date
- Items must be unworn and in original condition
- Refund to original payment method, store credit, or exchange — your choice
- Customer responsible for return shipping
Custom & Made-to-Order Items
- Custom orders are final sale
- Please review your selections carefully before completing checkout
Boots
- Boots can be exchanged for a different size if unworn
- Unworn means they have not been worn outside and the lining shows no signs of wear. Trying them on indoors is fine
- Email us within 14 days of delivery to arrange a size exchange
- Boots are not eligible for a refund
How to Start a Return
Email support@elgatomontes.com with your order number, the items you'd like to return, and a brief reason. We respond within 1-2 business days.
Questions? support@elgatomontes.com.