null Skip to main content

Shipping & Returns

 

Shipping:


Free shipping to ALL orders in the US.

 

   Our shipping policy falls into two main categories, custom and made goods. For anything purchased from our site that is not a custom order we will process and ship your order within two business days of purchase.  We ship USPS priority which arrives to most places within the US in 2-3 days. Under normal circumstances you will receive your item within a week of purchase. 
   For custom items we try to maintain a lead time of no longer than four weeks, however we also try to make your items in the best way possible with the most quality control we can.   This means that sometimes there are time frame delays, and extended wait times for customs, however this is because we strive to create excellent quality handmade goods and don’t rush our process.  If you have purchased a custom order and have not received a shipping notification please be patient and know that we are doing everything we can to get your order to you in as timely a manner as possible, we will let you know when it is ready to ship. 

 

Returns:

 

   Returns are generally welcome and accepted, with a few conditions.  We do not offer returns on custom orders, we made it for you and therefore it would be unfair to expect us to take back a specialized item.  General purchases can be returned within a week of receipt as long as the items are in new condition.  Boots specifically cannot show wear, have been worn outside or arrive dirty/ discolored on the inside. We are fair and hope you will be fair with us. Return postage is not included

 

Send to: GATO MONTES

5555 SANTA FE ST. SUITE M

SAN DIEGO, CA 92109

 

Exchanges:

 

   Our exchange policy is very similar to our return policy.  Customs are not exchangeable, but all other items are as long as they return to us in their original condition within one week of receipt of the item.  Return postage is not included   

 

International orders:  

 

    For orders shipping outside of the US, currently is a flat rate of $40. We do offer the same return and exchange policy, however you will be charged all the shipping costs.