IN STOCK ITEMS
For anything purchased from our site that is currently in stock, we will process and ship your order within 1-3 business days of purchase.
We ship with USPS
Under normal circumstances you will receive your item within a week of purchase.
For custom items we try to maintain a lead time of no longer than 4-5 weeks, however we also try to make your items in the best way possible with the most quality control we can. This means that sometimes there are time frame delays, and extended wait times for customs, however this is because we strive to create excellent quality handmade goods and don’t rush our process.
If you have purchased a custom order and have not received a shipping notification please be patient and know that we are doing everything we can to get your order to you in as timely a manner as possible, we will let you know when it is ready to ship with an email notification and tracking number.
Return Policy :
Returns are generally welcome and accepted, with a few conditions. We do not offer returns on custom orders, we made it for you and therefore it would be unfair to expect us to take back a specialized item. General purchases can be returned within a week of receipt as long as the items are in new condition. Boots specifically cannot show wear, have been worn outside or arrive dirty/ discolored on the inside. We are fair and hope you will be fair with us. Return postage is not included
Send to: GATO MONTES
ATTN: JAMIE FILETA
P.O. BOX 75
FORSYTH, MO 65653
Our exchange policy is very similar to our return policy. Customs are not exchangeable, but all other items are as long as they return to us in their original condition within one week of receipt of the item. Return postage is not included
For orders shipping outside of the US, currently is a flat rate of $29. We do offer the same return and exchange policy.
El Gato Montes will accept a return or exchange on the online purchase of an in-stock item or made-to-order boots within one week of the date received. The product must be in new condition.